EDUCATION
University of Wisconsin-Milwaukee
Bachelors in Information Science and Technology, Anticipated: December 2025
TECHNICALSKILLS
Technical Analysis, Java, JavaScript, HTML, Python , Microsoft Office,
PROJECTS
Multi-Cultural Student Union (MSU), October 2021 – April 2022
- As the Co-Founder of the Multi-Cultural Student Union organization, I was responsible for implementing a budget plan that would be used for MSU’s annual budget.
WORK EXPERIENCE
University of Wisconsin-Milwaukee, Milwaukee, WI
Help Desk Shift Supervisor, May 2023-Present
- Monitor workflow to improve employee time management and increase productivity.
- Maintain compliance with company policies, objectives, and communication goals.
- Evaluate employee performance and coach and train to improve weak areas.
- Enforce rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Help Desk Technician, October 2022-May 2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided on-call support for critical issues related to software.
- Assisted hundreds of end-users per week with troubleshooting tasks
University of Wisconsin-Green Bay, Green Bay, WI
Help Desk Technician, September 2021-June 2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided on-call support for critical issues related to software.
- Assisted hundreds of end-users per week with troubleshooting tasks
ACTIVITIES
Kappa Sigma Tau Tau, Milwaukee Wisconsin
Pledge Master, January 2022 – December 2023
- As the pledge master for the Tau Tau chapter of Kappa Sigma, I stimulate essential qualities in upcoming brothers such as leadership, communication, critical thinking, and brotherhood.