Resume

EDUCATION 

University of Wisconsin-Milwaukee 

Bachelors in Information Science and Technology, Anticipated: December 2025 

  

TECHNICALSKILLS 

Technical Analysis, Java, JavaScript, HTML, Python , Microsoft Office,  

PROJECTS 

Multi-Cultural Student Union (MSU), October 2021 – April 2022 

  • As the Co-Founder of the Multi-Cultural Student Union organization, I was responsible for implementing a budget plan that would be used for MSU’s annual budget.  

WORK EXPERIENCE 

University of Wisconsin-Milwaukee, Milwaukee, WI 

Help Desk Shift Supervisor, May 2023-Present 

  • Monitor workflow to improve employee time management and increase productivity. 
  • Maintain compliance with company policies, objectives, and communication goals. 
  • Evaluate employee performance and coach and train to improve weak areas. 
  • Enforce rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently. 
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. 

Help Desk Technician, October 2022-May 2023 

  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. 
  • Explained technical information in clear terms to non-technical individuals to promote better understanding. 
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. 
  • Provided on-call support for critical issues related to software. 
  • Assisted hundreds of end-users per week with troubleshooting tasks 

University of Wisconsin-Green Bay, Green Bay, WI 

Help Desk Technician, September 2021-June 2022 

  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. 
  • Explained technical information in clear terms to non-technical individuals to promote better understanding. 
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. 
  • Provided on-call support for critical issues related to software. 
  • Assisted hundreds of end-users per week with troubleshooting tasks 

ACTIVITIES 

Kappa Sigma Tau Tau, Milwaukee Wisconsin 

Pledge Master, January 2022 – December 2023 

  • As the pledge master for the Tau Tau chapter of Kappa Sigma, I stimulate essential qualities in upcoming brothers such as leadership, communication, critical thinking, and brotherhood.